High dealer satisfaction
One of the key highlights from the survey is that many dealers are very pleased with the products and services provided. The high ratings reflect a positive overall perception, suggesting that we are on the right track in supporting our dealers effectively.
Dealers praised the “good communication” and “fast response” times from the support team, illustrating that when questions or issues arise, they feel promptly and professionally assisted. Training and support resources were described as “solid,” “more than expected,” and “excellent,” indicating that dealers find these materials highly valuable in optimizing their work with the company’s products.
Perceived value and quality
Many dealers commented that the products are “reasonably priced and worth the money.” This positive perception suggests that, for most, the balance between cost and quality is just right. There is a strong loyalty among satisfied customers who recommend the products based on their own experiences and perceptions of quality. Many customers are impressed by the unique sound and performance of Dr. Jekill & Mr. Hyde exhausts, which stand out compared to competitors. Praise for warranty handling and responsiveness further increases dealer confidence, reassuring them that if something goes wrong, the company stands firmly behind its products.
Opportunities for improvement
Despite the overall positive feedback, there are areas for improvement. Some dealers suggested seasonal discounts to better meet varied budget needs. Additionally, due to the high demand for exhaust systems, we received some feedback regarding our delivery times.
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Your ride back
20
Dec '24
Dr. Jekill & Mr. Hyde | News
We recently conducted our yearly dealer survey, where our dealers were asked diverse questions concerning our products, services, and collaborative efforts. This was done because we value the feedback received from our dealers, which we consider invaluable in our quest for continuous improvement and identifying areas that require changes. Many respondents gave top marks, indicating that our offerings are well-received and appreciated by its dealers.
Rating
During the year, we continuously ran an NPS survey to measure our dealers’ satisfaction. On average, we achieved an impressive 9.6 out of 10, demonstrating their strong confidence in our products and services. We want to thank you for this incredible rating—your feedback truly shows that our commitment to outstanding service and support is making a positive impact. Receiving such positive feedback is truly rewarding and motivates us to keep raising the bar.